We're reinventing the Xfinity image. We're changing everything.
And what we're doing now is we're creating this open space.
It's all hands on and you really get a chance to spend that time
side by side with a customer as opposed to across the counter with them.
It's a much better experience. Hi, my name is Kin, and I'm the Assistant Store Manager.
A typical day in an Xfinity store, it's always changing.
It's constantly moving, customers coming in.
You have inventory management, we're doing schedules, team huddles, 'isten,
learn, act!' Hey, I'm Serge and I am the Lead Sales Consulting at the Xfinity Store.
Started at a service center which was more of our
traditional stores that we had a few months ago.
I came over to the Xfinity Store.
The different roles within Xfinity Retail
are: Service Associate, Sales Consultant, Lead Sales Consultant,
Assistant Manager, then Store Manager.
My name is Matt,
I'm a Sales Consultant with Comcast at the flagship King of Prussia store.
I am a veteran and I was in the Coast
Guard. As a veteran with Comcast you're going to be able
to network constantly. Comcast is someone that understands the value
of what a veteran can bring to a company.
Initially the training is going to be on the job. It's going to be virtual.
You're gonna be taking classes.
The only expectation in the beginning is just to come with
energy and with an open mind. If you have any questions,
people are always welcoming and looking to help you out.
So the camaraderie and the family atmosphere
is something that I really like as well.
We like to keep it competitive, but we also like to work together.
You can't take anything personal.
Just let them talk, you're listening to them and you figure out the issue.
I mean if you don't let them talk then you don't know what's going on.
Whether it's showing a new product
we just launched, like Xfinity Mobile or Xfinity Home, or reviewing their account,
nine times out of ten were able to take care
of the problem and have the customer leave happy.
Not only are the benefits great, but the career path and growth in the company,
there's so many avenues that you could take.
You could start here at a retail store and end up somewhere in marketing.
Currently,
what we're working on right now is we're working on
developing some of these sales consultants into the next level.
What I see works is trying to get a little bit out of everybody
that what they do well and try to incorporate into what you do,
kind of put it all in the pot, mix it up and you make a sales consultant.
As a company,
we're changing through Xfinity right now.
The Xfinity Store is revolutionizing how people are seeing the company.
I think that the focus on the retail stores and the experience
that they're creating here for customers as well as the employees is amazing.
At the end of the day, to close up and know that we
were able to resolve a customer issue that maybe wasn't resolved previously,
to turn a story and an experience around for a customer.
That's what motivates us, to be able to change something so drastically.
It's not just about the business itself right
now and how we're helping that one person,
but how it's affecting the business in the future and our careers in the future.
Don't look right at the camera.
Alright, one more take! (Laughter).