Oh, no worries, you're more than welcome. That's what we're here for.
I see you've been with us as a customer since 1997. We really do appreciate that.
Thank you.
People have always been my passion and so coming to Comcast,
being able to interface with the customer directly
from grandmoms that are dealing with,
"I don't understand technology" to kids schooling from home,
parents are working from home. Internet is more critical now than ever.
So when they call in, I can understand the frustration.
So my job is to alleviate the panic. Let me fix it.
And that's the part of my role that I enjoy. When I first get on the phone,
it's all about the greeting, making sure to be - as the term goes - warm and friendly.
I try to let them know that they're speaking with someone who actually cares
about why they're calling.
I want to always remain relatable to the customer.
It's not always what you say, it's how you say it.
So a person definitely wants to know that you understand where they're coming from.
And I think that's why I'm passionate about my job so
much because every single phone call gives me that drive.
It gives me that thrill that I'm helping someone. As a Customer Account Executive,
primarily my role is on the phone,
but we do have chat agents that can help them in real time chat.
We have the different apps that they can utilize to get in contact with us.
So there's a lot of ways that customers can reach us and I let the customer know
I have a pretty extensive toolbox here.
So one way or another we are going to resolve the customer's issue,
retain them as a customer and helped them to
promote Comcast because that's what we're all about,
creating customers who will not only stay with us but will
tell their friends and family to jump on board as well.
Having that patience and the wherewithal to listen for what they're not saying
is going to be a key in helping the customer to
get the resolution that's going to set them up for success.
The work from home transition was effortless. Comcast made it so easy.
They gave me all the equipment that I needed.
If work life harmony is for you,
then this is the way to do it because you have a
very set schedule and once your shift is over, it's over.
When I first came home, I actually was a little leery about it.
I'm going to be honest, I didn't know what it was going to be like.
I didn't know what to expect. I didn't know if it was going to be for me.
But now I love it.
The best part about working remotely,
the commute.
That two minute walk from my bed
to the office?
It's great.
Comcast has made me a better person because it's given me opportunities to grow.
The Ad Assist program is a program where the company
pays for you to go to school and I took advantage
of that and I was able to pay for my bachelor's
degree and now I'm actually going through to get my master's.
14 years is definitely a long time to be with one company.
The reasons that I've stayed as long as I have are the everyday benefits,
the health benefits, free gym memberships, the Courtesy Services are great.
It is a fantastic company to work for. The benefits are outstanding.
You will be supported, take your time, learn the tools,
reach out and rely on your peers, rely on your leaders.
If a new candidate can do that, then they'll be successful in the role.